Shipping and Returns

Now for all the boring but important stuff.... 

 

WHEN WILL MY ORDER BE DISPATCHED?

All orders are dispatched 1-2 business days after payment has been made.

WHICH CARRIER IS USED?

KimWestArt uses Australia Post to ship all orders but reserves the right to change at any time if needed.

GREETING CARDS: are sent WITHOUT TRACKING AND THROUGH STANDARD LETTER POST unless shipping upgrade has been purchased or can be sent with other items that have been ordered with tracking.

NOVELTY MUGS: are sent with tracking and standard parcel post unless shipping upgrade is purchased.

WAX MELTS: are sent with tracking and standard parcel post unless shipping upgrade is purchased.

AUSTRALIAN ORDERS:

Express Post: is the fastest shipping option and comes with tracking. Australia Post has suspended their 'Guaranteed Next Day Delivery' and has stated 1-3 business days within the Express Post Network.

Standard Parcel Post: This service includes tracking and Australia Post indicated 3-8 business days for delivery to most areas, depending on delays and unforseen events.

Standard Letter Post:  Greeting Cards are sent through Australia Post Letter Service. It is a 3-8 business day service. KimWestArt reserves the right to upgrade large orders to include tracking if the service is needed.

AUTHORITY TO LEAVE:

This will be selected automatically and 'leave in safe space' chosen by default for all parcels. 

SHIPPING PRICES:

All care is taken to ensure the cheapest, fastest and safest shipping fares. Shipping is based on weight in most cases but please contact KimWestArtStore@outlook.com if you need help with your order.

RETURNS:

KimWestArt can not accept returns on personalised or Digital items.

All other items may be returned at buyers own expense unless approved by KimWestArt.

All care is taken on ensuring the safe arrival of all items, however, if an item is damaged in transit please contact the store at KimWestArtStore@outlook.com immediately.

CONTACT:

Please contact KimWestArt with any concerns or queries on KimWestArtStore@outlook.com